FAQs — Payment, Shipping, Documentation & More

Yes! As long as the order is not sent for shipment, you can cancel it. However, if your vehicle has been sent for shipment, you cannot cancel it.

After submitting payment for transfer at your bank, you will receive a TT copy, also known as a Telegraphic Transfer Copy. It is the proof of your payment. The deposit slip can replace the TT copy only if the TT copy isn't issued from your bank immediately.

No, you do not have to pay any penalty in the event of late payment. However, keep in mind that you must provide proof of payment within five days of placing an order to confirm your order and reassure us that you want to purchase the vehicle.

You will have to give the whole payment before the shipment of the vehicle.

If you want to negotiate the price of any vehicle, contact our customer support team at info@autonsm.com.

Primarily, we accept payment in US Dollars and Korean WON.

Delivery of the vehicle depends upon the shipping schedule. However, it usually takes from 4 to 8 weeks for the vehicle to be delivered to you.

You can check the shipping route of your vehicle through our car tracking service. However, you are advised to contact the shipping company directly for the most precise update.

You will be provided with the PDF of your vehicle’s inspection certificate once the inspection agency is done with the inspection. You can find the certificate on the car tracking service page.

Autonsm provides doorstep delivery service to our customers around the globe so they can enjoy a hassle-free purchase experience.

Your shipping schedule can change by a few days because of unavoidable conditions such as weather or the routing of ships.

You need to provide details such as your name, address, and phone number along with the final port and the invoice number. Make sure that all the information provided is correct, as incorrect information can lead to delays in the shipment of your vehicle.

To ensure our customers’ satisfaction, we provide detailed pictures of the vehicle to help you with your buying decision.

Yes, if you do not find the vehicle you are looking for on our website, feel free to reach out to us. Our staff will help you find the vehicle that best suits your needs.

No, changing the odometer reading of the vehicle is illegal. Autonsm does not participate in any illegal actions under any circumstances.

No, as we sell vehicles previously owned and used in Korea, the manual provided will be in Korean.

It depends. If you cannot find spare keys in the vehicle’s glove compartment, it means they are unavailable. You can make a copy of the original car keys when you receive the vehicle.

No, we are not allowed to put anything inside the vehicle unless the container ships it.

Yes, creating an account on Autonsm is absolutely free. There are no initial or monthly charges to create an account.

We use SSL to secure all the information we receive to maintain a highly ethical privacy policy. You can check out our detailed privacy policy and learn more about our protection protocol.

Yes, it is completely safe. It is also important to add original information to create your account in Autonsm. When we issue an invoice, our system automatically adds all the information from your profile as Consignee and Notify Party information. Not adding the right information can result in difficulties during export procedures.

As an importer, you will receive the following documents: Bill of Lading, Insurance Document, Export Certificate, and Commercial Invoice. If the government demands, we will also provide you with an inspection certificate and export permit.

Altering information on the B/L or any other document is illegal, and Autonsm does not participate in any illegal action, regardless of the circumstances.

The consignee is the vehicle’s “owner-to-be.” It is important to provide the consignee’s full name, which should match the name on the passport or ID. We also require their full address (without abbreviations) and phone number. There should be no spelling mistakes in the consignee’s full name. Even a small error can be subject to B/L amendment, which may cost you additional time and fees.

The B/L is an official document that proves the ownership of the cargo. Therefore, the full name and address of the consignee, similar to the one written on their ID and passport, should be used.

This is the address where we mail you documents, including B/L, through DHL courier.

The notifying party is the individual contacted by the shipping agency to tell the vessel's confirmed arrival date. If you have a private clearing agency, you can mention them. However, it is not mandatory since they are not required to be declared on the B/L.

The BL, or Bill of Lading, is a document handed by the carrier or agent to the shipper as a contract for the carriage of goods. It further specifies that cargo is accepted for transportation, and it must be presented for delivery at the destination.

Cost and freight is a term of sale that signifies that the price quoted or invoiced by the seller for shipment does not include insurance charges but does include all expenses up to a named port of discharge.

Cost, insurance, and freight is a term that signifies that the price invoiced by the seller for the shipment includes the insurance and other changes up to the named port of discharge.

A clearing agent is a person or company that handles custom clearing procedures for you at the port.

It is a payment request by Autonsm to you for purchasing a product. As long as you meet the payment deadline, the invoice issued to you will mean that you have the “Exclusive Right” to purchase the product. However, it is crucial for us to confirm your payment within the deadline.

When you pay at the bank for a vehicle with an invoice issued by us, the bank will provide you a receipt of the payment called a T/T copy. It is also called a Telegraphic Transfer Copy, which you must provide within 48 hours of the invoice being issued.

Estimated Time of Arrival: the time and date in which the shipment journey is expected to arrive at the given port.

Estimated Time of Departure: the time and date in which the shipment journey is expected to depart from a given port.

A letter of authority is a document required by certain governments for importing a vehicle. The South African government requires this document for importing vehicles issued by the NRCS, as well as an import permit issued by the ITAC.

This is the agency that is accountable for handling shipments and cargo at harbors and ports on behalf of shipping companies.

This is the departing point of a shipment.

This is the point where the vessel is off-loaded and the shipments are dispersed to their respective consignees.

This is a certificate that provides proof of insurance for CIP shipment.